Adveno — Support

Need a hand? Email parisbrugemons@gmail.com and we'll get back to you, usually within 24–48 hours.

Besoin d'aide ? Écrivez-nous à la même adresse — réponse sous 24 à 48 h.

Quick help

Add a parcel — paste a tracking number (the carrier is auto-detected), or forward your shipping confirmation email to your personal Adveno address (Add → "import by email").
Air cargo — switch the Add screen to "Air cargo" and enter the AWB number.
Notifications — enable push in Settings to be alerted at each step. If they're off, turn them on in iOS Settings → Adveno → Notifications.
Languages — Settings → Language (English, Français, Español, Deutsch).
Manage or cancel Premium — iOS Settings → your Apple Account → Subscriptions. You can also tap "Restore purchases" in the app's Settings.
A number won't update? — some carriers take a few hours to publish the first scan; pull to refresh, and make sure the number and carrier match.

We don't sell data or show ads. See our Privacy Policy.